Payment & refunds
Last updated: 23 June 2026
1. Written readings (digital goods)
A reading is a digital good delivered to your inbox immediately after payment. By placing an order, you agree to immediate fulfilment and confirm that the right to cancel and to a refund is lost once the reading has been sent.
If you didn't receive your reading, received a corrupted file, or a technical error occurred (for example, a double charge) — write to us and we'll resend the reading or refund your payment.
2. Individual consultations and packages
- The date and time of a consultation can be rescheduled with at least 24 hours' notice.
- If cancelled more than 24 hours before the session, the amount paid is refunded or kept for a future session — your choice.
- Within packages, no refund is given for sessions already held; for unused sessions a refund is possible by arrangement.
3. How to request a refund
Write to [email protected] stating the order email and the reason. We'll reply within a reasonable time. Refunds are made by the same method used for payment.